Welcome to Protense (the “Website”), including its mobile application and related services (collectively, the “Services”), operated and managed by Credence Wellness Private Limited (hereinafter referred to as the “Company”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting your Personal Information in accordance with applicable Indian laws, including the Information Technology Act, 2000. This Privacy Policy (“Policy”) applies to all Personal Information collected by the Company from all visitors to the Website and persons who register for an account with us for use of the Services (collectively, "Users", "you" or "your"). The Policy explains how your Personal Information is collected, used and shared when you visit or make a purchase from the Website.
By using our Services, you acknowledge that you have read, understood, and agree with this Policy. If you do not agree, please refrain from using or accessing our Services.
We will retain your Personal Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal Information so long as it is necessary to fulfil the purposes for which it was collected.
“Personal Information” means any information about an individual that can be used to identify them, directly or indirectly, including, but not limited to name, email, phone number, billing/shipping addresses, payment information, and device identifiers.
“Services” refers to all products, content, and functionalities made available through the Website.
1.1 This Policy informs Users about the collection, use, processing, storage, and disclosure of Personal Information in connection with the Services.
1.2 This Policy applies to all Personal Information collected from Users directly or indirectly via the Services offered, whether provided voluntarily or collected automatically.
When you register an account on our Website, we collect information that you voluntarily provide, including your name, email address, phone number, and password. We also collect your billing and shipping addresses to facilitate transactions and delivery of products. Additionally, when you make payments through the Website, we collect payment information such as credit or debit card details, UPI, or net banking information. We refer to this information as “Order Information”. Any information you submit through inquiries, complaints, or feedback is also collected.
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Webite, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Webite, and collect data including your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website. These technologies enable us to understand how Users navigate the Webite and to improve its functionality.
If you provide Personal Information of other individuals (family, friends, contacts), you confirm that you have obtained their consent to share it with us, for processing in accordance with this Policy.
We may use Personal Information for the following purposes:
3.1 To create, manage, and maintain your account.
3.2 To process transactions, fulfil orders, and provide invoices or confirmations.
3.3 To communicate regarding inquiries, complaints, orders, or Services.
3.4 To analyse usage and improve the Website and Services.
3.5 To detect, prevent, or investigate fraud, unauthorized access, or illegal activity.
3.6 To provide marketing, promotions, offers, and updates unless you opt-out.
3.7 To comply with legal, regulatory, or contractual obligations.
3.8 To exercise or defend legal rights, including litigation.
3.9 To engage service providers for hosting, storage, analytics, payment processing, logistics, marketing, IT services, or other operational purposes on our behalf.
3.10 To perform risk assessments, due diligence, and internal audits.
In the course of our business, it may be necessary to process, disclose or transfer your Personal Information to third-party service providers, agents, related companies, or other third parties whether located within or outside India for one or more of the purposes referenced in the preceding section. These third parties may process your Personal Information either on our behalf or independently, for one or more of the aforementioned purposes. We endeavour to ensure that the third parties keep your Personal Information secure from unauthorised access, collection, use, disclosure, processing or similar risks. The third parties include without limitation:
4.1 Affiliates and Subsidiaries for operational purposes.
4.2 Service Providers assisting with logistics, payment processing, IT, marketing, analytics, or other operations.
4.3 Financial Institutions and Credit Agencies for verification, risk management, or due diligence.
4.4 Government Authorities as required by law or to protect legal rights.
4.5 Business Successors in the event of merger, acquisition, sale, or reorganization.
We use your Personal Information to provide you with targeted advertisements or marketing communications via email, SMS, and push notifications, or other channels. In case you do not wish us to use your Personal Information for the aforesaid purpose, you may opt out at any time by clicking the "unsubscribe" link in a message that we send to you or sending an email to [insert mail] with the subject line "Unsubscribe".
You are entitled to review, correct, amend, or delete any portion of your Personal Information that is inaccurate, incomplete, misleading, or outdated. This may be done at any time by logging into your account on the Website or, for information that cannot be modified online, by contacting us at the email address provided in Section 9 of the Policy.
We will update or correct the information as soon as reasonably practicable. When processing any request for access, correction, restriction, deletion, or portability of data, we may verify the identity of the individual making the request to ensure that the person is authorised to do so. We may also refuse such requests in consonance with applicable law.
You may, at any time, restrict, object to, or withdraw your consent for the Company to process your Personal Information by writing to us at the registered email address.
Any such restriction, objection, or withdrawal will not affect the lawfulness of the Company’s processing of your Personal Information based on consent obtained prior to such action. It will also not affect the Company’s right to process your Personal Information, without consent, in a lawful manner as permitted under applicable Indian laws and regulations.
Depending on the nature of your request, such restriction, objection, or withdrawal may result in the cessation or limitation of Services and/or access to the Website, and may lead to the termination of any agreements you have with the Company. We will inform you of this consequence prior to acting on your request. The Company expressly reserves all its legal rights and remedies in such circumstances.
If you believe that your rights have been infringed in any manner, you are encouraged to contact the Company via the designated email address so that we may attempt to resolve the issue or dispute amicably. You may also lodge a complaint regarding the Company’s processing of your Personal Information with the appropriate governmental authority, in accordance with applicable laws and regulations.
Upon suspension or termination of your account and without prejudice to its rights to process Personal Information in accordance with applicable laws, the Company will either delete or anonymise your Personal Information.
7.1 Technical, organizational, and administrative measures are implemented to protect Personal Information from unauthorized access, misuse, or disclosure.
7.2 Users are responsible for maintaining the confidentiality of their account credentials.
7.3 While we strive to ensure security, the Company is not liable for breaches caused by factors beyond our control.
We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of the Services indicates acceptance of the revised Policy.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact the Grievance Officer through the details provided below: